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+91 77708 52004
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INVESTOR COMPLAINT HANDLING

Grievance Redressal Matrix & Procedure

BizXResearch has established a structured four-tier escalation procedure to ensure prompt, objective, and transparent resolution of all client grievances within stipulated regulatory turnaround times.

1Level 1: Customer Support & Query Desk

TAT: 24-48 Business Hours
Designation / RoleTrapti Verma (Research & Client Desk)
Email Addressinfo@bizxresearch.com
Telephone / Portal+91 77708 52004

2Level 2: Head of Compliance Desk

TAT: 7 Business Days
Designation / RoleTrapti Verma (Compliance Officer)
Email Addressinfo@bizxresearch.com
Telephone / Portal+91 77708 52004

3Level 3: Principal Officer

TAT: 14 Business Days
Designation / RoleTrapti Verma (Principal Officer)
Email Addressinfo@bizxresearch.com
Telephone / Portal+91 77708 52004

4Level 4: Regulatory Escalation (SEBI SCORES & SMART ODR)

TAT: As per SEBI guidelines (Max 30 Days)
Designation / RoleSecurities and Exchange Board of India (SEBI)
Email Addressscores@sebi.gov.in / https://smartodr.in
Telephone / PortalToll Free: 1800 22 7575 / 1800 266 7575

Direct Regulatory Dispute Resolution Portals

If a complaint remains unresolved after escalating through our internal compliance hierarchy (Levels 1 to 3), clients have the right to directly lodge grievances on the SEBI SCORES portal or initiate online conciliation via SMART ODR.

SEBI SCORES PortalSMART ODR Dispute Portal